Returns & Exchanges Policy
Returns & Exchanges Policy
Last updated: October 2026
At Bareluxes, we want you to feel confident when shopping for yourself or someone special. We understand that receiving an item that is damaged, incorrect, or not made according to your order can be disappointing.
If something isn't right with your order, please contact us so we can review the situation and help determine the appropriate resolution.
Because some Bareluxes products are personalized specifically for you, personalized and non-personalized products may have different return and exchange conditions.
1. Returns
Eligible products may be returned in accordance with the applicable return conditions.
To request a return, please contact us through our Contact Us page before sending any item back.
When contacting us, please provide:
-
Your order number
-
Your name
-
The product name
-
The reason for your return request
-
Photos or other supporting information where applicable
Please do not send an item back without contacting us first. Our team will review your request and provide the appropriate instructions.
2. Personalized Products
Many Bareluxes products are personalized specifically according to the information submitted by the customer.
Because personalized products are created specifically for an individual order, they may have different cancellation, return, or exchange conditions from standard products.
Before submitting your order, please carefully review all personalization details, including:
-
Names
-
Spelling
-
Dates
-
Messages
-
Numbers
-
Other personalization information
Customer-entered mistakes
If you enter an incorrect name, spelling, date, message, number, or other personalization detail, Bareluxes may not be able to replace or refund the item once production has begun.
If you notice an error after placing your order, please contact us as soon as possible through our Contact Us page.
We will do our best to assist you, but changes cannot be guaranteed once an order has entered processing or production.
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
To help us review the issue, please provide:
-
Your order number
-
A description of the damage
-
Clear photographs of the damaged product
-
Photographs of the packaging, where applicable
Please keep the damaged product and packaging until we have reviewed your request and provided further instructions.
If the issue is confirmed, we will work with you to determine the appropriate resolution.
4. Incorrect or Defective Products
If you receive a product that:
-
Is different from the product you ordered;
-
Contains a production error;
-
Has incorrect personalization caused by a production error;
-
Is defective; or
-
Is otherwise materially different from what you ordered,
please contact us through our Contact Us page.
If the issue is confirmed to have resulted from a production or fulfillment error, we will review the situation and determine the appropriate resolution.
5. Exchanges
Eligible products may be exchanged where applicable and subject to availability.
Because personalized products are created specifically for individual orders, they may have different exchange conditions from standard products.
If you would like to request an exchange, please contact us before sending the product back.
6. Products That May Not Qualify for Return or Exchange
Depending on the circumstances, the following may not qualify for a return or exchange:
-
Personalized products where the customer entered incorrect information.
-
Products that have been damaged through misuse or improper care.
-
Products that have been altered after delivery.
-
Products that do not meet the applicable return conditions.
-
Requests that fall outside the applicable return period or conditions.
This does not affect your rights where a product is defective, incorrectly fulfilled, or otherwise covered by applicable consumer-protection laws.
7. How to Request a Return or Exchange
Step 1 — Contact Us
Visit our Contact Us page and provide your order details.
Please include your order number and explain the reason for your request.
Step 2 — Wait for Instructions
Our team will review your request and provide instructions if your return or exchange is approved.
Please do not return your product before receiving instructions from Bareluxes.
Step 3 — Return the Product if Approved
If your request is approved, follow the return instructions provided by our team.
8. Refunds
Once an approved return has been received and the applicable requirements have been met, Bareluxes will process the refund.
Refunds are processed 7 days after delivery.
Once your refund has been processed by Bareluxes, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
9. Order Cancellations or Changes
If you need to cancel or change an order, please contact us as soon as possible through our Contact Us page.
We will do our best to accommodate requests before an order enters processing or production.
Because personalized products may begin production after an order is placed, cancellations or changes cannot be guaranteed once production has begun.
10. Shipping Information
For information about order processing, delivery estimates, shipping costs, tracking, international shipping, and shipping delays, please refer to our Shipping Policy.
Our current Shipping Policy states that standard products are generally processed within 1–3 days, while personalized products have a 5-day personalization/production time. Estimated delivery after processing is 10–14 business days for the United States and 14–20 business days for other countries.
11. Need Help?
We're here to help.
If you have questions about a return, exchange, damaged product, personalization issue, or order problem, please contact us through:
When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.
Our Commitment
At Bareluxes, we want you to feel confident not only when you place your order, but also if something doesn't go as expected.
If there is a problem with your order, please reach out to us. We'll review the situation and work with you toward an appropriate resolution in accordance with this policy.
Your gift matters. So does your experience.